HABC Business and Admin Qualifications
These courses designed for individuals whom want to develop the skills in Business Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business & Administration Apprenticeship framework.
Intermediate apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.
Advanced apprentices may work in roles such as administration executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries.
HABC Level 1 Certificate in Business Administration (QCF)
HABC Level 2 Diploma in Business Administration (QCF) forms the new Intermediate Level Apprenticeship in Business Administration
HABC Level 3 Diploma in Business Administration (QCF) forms the new Advanced Apprenticeship in Business Administration
HABC Level 2 Award in Customer Service (QCF)
This regulated qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
This qualification forms the knowledge component of the Intermediate Customer Service Apprenticeship or can be delivered on a stand-alone basis